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ServiceAide CSM(Cloud Service Management) is a powerful yet simple to use SaaS ITSM product available worldwide. ServiceAide was created around the core concept of connecting data to create coherent information that can revolutionize business results. ServiceAide accomplished this by building a solid foundation of big data and machine learning Sigma technology, combined with world class service and support. Adding to this platform, ServiceAide have incorporated an already best in class Cloud Service Management (CSM) offering, providing improvements in response time, issue resolution and introducing capabilities to maximize self-care and issue prevention - all with the primary objective of increasing the business value enjoyed by ServiceAide customers. ServiceAide want them to have an intuitively simple, ITIL verified, cost-effective solution that will support future growth in their respective markets.

CSM (Cloud Service Management) deployed, managed and supported by Zhuyun.

What Is ServiceAide ideally looking for?

They wanted a credible cloud partner to provide a robust solution which was scalable, cost-effective and help develop the Chinese substantial market.

This meant a fully managed environment which provided teams with the freedom to focus on business critical operations vs. hosting, maintenance and management.

By cooperating with Zhuyun and Alicloud , ServiceAide is committed to introducing the advanced technology and services of Silicon Valley to mainland China, so that Chinese enterprises can enjoy the excellent cloud services CSM(SAAS:Softwar-as-a-Service)) with lower price. Simply put, Chinese enterprises can quickly deploy CSM at an astoundingly low price and continue to use this product with free upgrade as well as few maintenance workforce.

Yip LY,Director


What did Zhuyun provide?

Zhuyun supplied ServeAide with Alicloud solution, designed to best-practice for high availability,performance, scalability and security ,etc.

News Release –Announce on the cooperation between ServiceAide Zhuyun and Alicloud

Mirroring—Make the CSM as a Mirror in Alibaba Marketplace

Launch on Alibaba Marketplace—Increase the traffic online

Exposure in Computing Conference- opportunity to meet to the public

ICP Filing—help to legalize the domestic domain

Migration to Alicloud Proposal- CA of Zhuyun gives optimal architecture design

Deployment and Implementation-work with ServiceAide to complete this phase

Reseller- interface domestic sales channels to promote CSM

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